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What Makes a Good Truck Dispatcher

What Makes a Good Truck Dispatcher

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  • GLI Dispatch Services
  • February 4, 2023

What Makes a Good Truck Dispatcher

What is a Good Dispatcher

A good dispatcher for a trucking company is a professional who is organized, efficient, and has excellent communication skills. Here are the various specific qualities that may makes a good dispatcher:

1. Attention to detail

A good dispatcher must be able to focus on the details of each load, such as pickup and delivery locations, load type and size, and any special instructions or requirements.

2. Ability to solve problems

Dispatchers may encounter unexpected problems or delays during the daily load journey and must be able to think independently and solve these problems.

3. Time management skills

Because they may have multiple loads to coordinate at the same time, a good dispatcher must be able to manage their time effectively.

4. Communication skills

Dispatchers need to be able to speak with clients, drivers, and other trucking firm employees in a clear and effective manner.
The knowledge of the trucking industry: Professional dispatchers need to be proficient in the rules and procedures related to freight companies and transportation departments to ensure that every trip can be completed smoothly.

5. Computer skills

Dispatcher needs to have certain computer knowledge to assist them to complete invoicing, track load, communicate with driver and broker.

6. Soft-skills

Dispatchers are likely to be the primary point of contact for customers and they should be able to demonstrate how superior they are by providing excellent customer service.

 


In conclusion, a good dispatcher is someone who can manage multiple tasks efficiently and effectively and also provide excellent customer service to the end customer and communicates well with the driver.

GLI Truck Dispatch Services offers one of the best truck dispatch services to owner operators and carriers across USA. We offer other back-office solutions such as compliance and accounting to carriers in addition to our truck dispatch services to help our carriers succeed in this competitive yet rewarding trucking industry. At GLI, our truck dispatchers don’t just dispatch, they go the extra mile to help build relationships to help carriers grow their business. Its where professionalism meets quality. Visit www.glitruckdispatchservices.com to learn more about our processes and how our method of truck dispatching can help you succeed and grow your business. 

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