Detailed below here are a few factors carriers should consider before making a decision.
Experience: Owner operators should work with truck dispatchers who have extensive experience in this field and a good track record. An experienced truck dispatcher will be able to add a lot of value and know what needs to be done to get the best loads.
Customer Service: The truck dispatch service company selected, must have a strong focus on customer service. In the trucking industry, it is very important for carriers to build and maintain a good relationship with its brokers and shippers. Providing proactive updates and ensuring loads are picked and delivered punctually on time is critical in order to offer good service to customers.
Technology: The truck dispatch company chosen must apply and use all available technological tool to learn and understand the market pricing and use the information gained to their advantage when selecting a load or negotiating rates with brokers. Decision on routes to haul and regions to haul into should be decided after taking into consideration the forecast freight pricing in these locations.
Systematic: Truck Dispatcher need to be very organized and systematic in managing their daily responsibility. They need to plan ahead of time and be able to have a clear vision as to how much loads their carrier should haul in a given week and how to get to that objective. Truck Dispatchers who are not organized without a proper plan to execute their task will likely cause their carrier to sometime sit out without a load.
Flexibility: The truck dispatch company should have the ability to scale up to the carrier’s demand when needed. In addition, it should also have the ability to provide 24/7 service each day in a week, to ensure all issues at any given time can be addressed and resolved in the best interest of all parties.