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The Essential Guide to Truck Dispatch Services

The Essential Guide to Truck Dispatch Services

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  • GLI Dispatch Services
  • February 1, 2023

The Essential Guide to Truck Dispatch Services

What Is a Truck Dispatcher?

Truck dispatchers primarily work to connect owner-operator truck drivers with cargo loads. So, while drivers are busy driving, dispatchers are finding the next load for their drivers to haul. Truck dispatchers also offer other types of support to drivers, such as handling paperwork, billing and managing relationships with customers.

How Do Truck Dispatching Services Work?

Truck dispatching service companies work to manage freight on behalf of a carrier or owner-operator. They locate freight loads and oversee their delivery, ensuring goods arrive on time. In addition,  truck dispatchers also offer support for drivers by providing tracking updates to customers and assisting in resolving day to day unexpected issues on their loads. 

How Do Truck Dispatchers Get Loads?

Truck dispatchers will first help their carriers get setup with as many brokers and shippers first. They will then work to secure the best loads either from the load boards, the brokers or directly from the shippers where feasible. There are many load board or broker based application these days, truck dispatcher will attempt to use all the tools they have available to secure the best load at the right price for their carrier.

Should Owner-Operators Use a Truck Dispatch Service?

Although self-dispatch is possible, many do decide to engage a truck dispatch service company to help them manage their truck dispatch process more effectively. A truck dispatcher who is focus on securing loads, will likely get a better load as compared to an owner operator who has to drive and dispatch at the same time. Many truck dispatch service companies also help on managing customer relationship, paperwork, billing as well as collections.

What Are the Benefits of Using Truck Dispatch Service company?

Firstly truck dispatchers are well trained and experienced and have the know how to address many of the likely issues carriers will face on their loads. They also have the right set of skills and knowledge to negotiate and secure better rates from the brokers. They not only book loads, but manage relationship with brokers and shippers by providing up to date tracking information. In addition, many truck dispatch companies also offer other services in addition to dispatch such as invoice management, accounting, and compliance and this can help reduce the administrative burden on the truck business owner.

Tip for Choosing the right Truck Dispatch Service Provider?

Detailed below here are a few factors carriers should consider before making a decision.

Experience: Owner operators should work with truck dispatchers who have extensive experience in this field and a good track record. An experienced truck dispatcher will be able to add a lot of value and know what needs to be done to get the best loads.

Customer Service: The truck dispatch service company selected, must have a strong focus on customer service. In the trucking industry, it is very important for carriers to build and maintain a good relationship with its brokers and shippers. Providing proactive updates and ensuring loads are picked and delivered punctually on time is critical in order to offer good service to customers.

Technology: The truck dispatch company chosen must apply and use all available technological tool to learn and understand the market pricing and use the information gained to their advantage when selecting a load or negotiating rates with brokers. Decision on routes to haul and regions to haul into should be decided after taking into consideration the forecast freight pricing in these locations.

Systematic: Truck Dispatcher need to be very organized and systematic in managing their daily responsibility. They need to plan ahead of time and be able to have a clear vision as to how much loads their carrier should haul in a given week and how to get to that objective. Truck Dispatchers who are not organized without a proper plan to execute their task will likely cause their carrier to sometime sit out without a load.

Flexibility: The truck dispatch company should have the ability to scale up to the carrier’s demand when needed. In addition, it should also have the ability to provide 24/7 service each day in a week, to ensure all issues at any given time can be addressed and resolved in the best interest of all parties.

Conclusion

Truck dispatching represents one of the most important process in any trucking company. Working with an established truck dispatch service provider can help the carriers achieve their goals of growing their fleet a lot sooner as opposed to self-dispatch, which can be hectic for those who are also driving at the same time or doing another job. Truck dispatching is a full time position, and for those with a small fleet, working with a truck dispatch service provider will a better choice especially in the initial years of their trucking business.

GLI Truck Dispatch Services offers one of the best truck dispatch services to owner operators and carriers across USA. We offer other back-office solutions such as compliance and accounting to carriers in addition to our truck dispatch services to help our carriers succeed in this competitive yet rewarding trucking industry. At GLI, our truck dispatchers don’t just dispatch, they go the extra mile to help build relationships to help carriers grow their business. Its where professionalism meets quality. Visit www.glitruckdispatchservices.com to learn more about our processes and how our method of truck dispatching can help you succeed and grow your business. 

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