There are many issues in the truck dispatching industry. Keep it entirely pure and call it what it is. A dispatcher is paid to sit in front of a computer and answer the phone, even in the middle of the night, because dispatching is a job where difficulties inevitably arise. Actually, a dispatcher wouldn’t need to work if issues never came up. As a result, one way to think about what a dispatcher performs is as a problem solver. The issue may occasionally be simple, such as when a driver calls to request an address or a pickup time. Other times, a problem may be more challenging to resolve, or perhaps the dispatcher is unable to do so.