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Common Mistake Truck Dispatcher must avoid

Common Mistake Truck Dispatcher must avoid

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  • GLI Dispatch Services
  • March 10, 2023

Common Mistake Truck Dispatcher must avoid

What is the Common Mistake that Truck Dispatcher must avoid?

1. Make assumptions without seeking clarification

A dispatcher’s role is to act as a liaison between various parties and the driver. Although making assumptions can sometimes lead to being right, ultimately, you’ll be proven wrong, and that error could cost you your career.

2. Not verifying data twice

When dispatchers need to close out a route or are questioned about a route, mistakes might happen. Incorrect information could be relayed or entered if the dispatcher does not double-check the data.

3. Get caught up on an issue and waste time

There are many issues in the truck dispatching industry. Keep it entirely pure and call it what it is. A dispatcher is paid to sit in front of a computer and answer the phone, even in the middle of the night, because dispatching is a job where difficulties inevitably arise. Actually, a dispatcher wouldn’t need to work if issues never came up. As a result, one way to think about what a dispatcher performs is as a problem solver. The issue may occasionally be simple, such as when a driver calls to request an address or a pickup time. Other times, a problem may be more challenging to resolve, or perhaps the dispatcher is unable to do so.

4. Make notes to correct errors and improve

Whatever you do, mistakes will still occur, so you need to learn from them and find ways to optimise where and how you can. The worst mistake of all the ones we’ve listed above is failing to take notice of your errors and figure out how to correct them. By failing to take notes, mistakes will continue to be made and the dispatcher’s performance will never improve.

GLI Truck Dispatch Services offers one of the best truck dispatch services to owner operators and carriers across USA. We offer other back-office solutions such as compliance and accounting to carriers in addition to our truck dispatch services to help our carriers succeed in this competitive yet rewarding trucking industry. At GLI, our truck dispatchers don’t just dispatch, they go the extra mile to help build relationships to help carriers grow their business. Its where professionalism meets quality. Visit www.glitruckdispatchservices.com to learn more about our processes and how our method of truck dispatching can help you succeed and grow your business. 

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